I love the app but I feel like there have been several times in the past year when I started using it where it just does not work for several days. No error message or explanation. Just looks as though it’s loading then never opens. Please make ASU rewards available online if you aren’t going to provide a reliable app.
Thank you for your feedback. Try to sign into the app if you are unable please delete the app and reload. For further assistance please get in touch with us at https://m.asu.edu/contact-us or at 1-855-278-5080.CAV479 , 12/10/2023
Having used this app extensively during my bachelor degree work, I looked forward to using it again during my Masters. What I have found is there are consistent problems getting past the account security screen now. When you press Yes. Proceed with login, it simply does not load the next screen. I have deleted, reinstalled, removed it from other devices, reinstalled, nothing works to resolve this on the user end. This is a bug that needs to be addressed by the developers, not an issue with how we are using the product.
Thank you for your feedback. Once you close(swipe up) the Duo authentication approval screen the initial login screen will appear, touch the screen and it will open the app. If this does not correct the problem please contact us at https://m.asu.edu/contact-us or 1-855-278-5080 so we can assist.MD1226 , 08/15/2024
I loved using this app during my Bachelor’s program several years ago. When I returned for my Master’s program I looked forward to being able to use it in conjunction with Canvas. I have yet to be able to ever get the app to open. When I try to open it immediately crashes and I can’t get anywhere. I’ve uninstalled and reinstalled with no success. Please get this working again as it is a great tool when connections on computers are limited.
Thank you for the feedback regarding the ASU Mobile App. An update of the app was released to correct the issues identified. Please update the version of the ASU Mobile App in the app store. If there are any problems please contact https://m.asu.edu/contact-us or 1-855-278-5080 so we can assist.
The developer, Arizona State University , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Compatibility iPhone Requires iOS 12.0 or later. iPad Requires iPadOS 12.0 or later. iPod touch Requires iOS 12.0 or later. Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. Apple Vision Requires visionOS 1.0 or later.